How do I find out how much my order costs?

Simply email, fax, or call in your order and ask for a return quote. We will give you a quote in less than 24 hours, Monday thru Friday.  Weekend response time varies.

How quickly should I expect my order to ship?

If your order is placed before noon, all orders are shipped the same day, Monday through Friday. (Some exceptions apply.)

If you provide your email to us, we will send you an email confirming your order, as soon as your package is scanned.

What if I have issues on a weekend, after hours, or on a holiday? 

If we are not in the office, the phones are forwarded to our cell phones.  Response time should be within two (2) hours.

I have another brand of machine. Can I use your cable or cutters?

Call Bill at (314) 971-1500 for expert advice on all brands of machines, cables, cutters, etc.

Do you take trade-ins?

We will make an offer on any machine, depending on the condition.  Call for an appointment for us to view the machine, or stop by during normal business hours.